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Care without Labels: Why Stigma-Free Status-Neutral Service Saves Lives
Description
1.Identify key points along the patient HIV care continuum where customer service interactions influence patient trust, engagement, and health outcomes.
2.Describe how waiting room environments and staff behaviors contribute to perceived stigma and psychological safety, based on evidence from nursing ...
Intented Audience
Staff at Prince Georges County Health Department
Contact
Abby Ruth Plusen
1.Identify key points along the patient HIV care continuum where customer service interactions influence patient trust, engagement, and health outcomes.
2.Describe how waiting room environments and staff behaviors contribute to perceived stigma and psychological safety, based on evidence from nursing ...
Intented Audience
Staff at Prince Georges County Health Department
Contact
Abby Ruth Plusen
University of Maryland, Baltimore
February 20, 2026 1:00pmInvite Only/Password Protected
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