This series will elevate clinical impact and patient experience through an interactive training series designed specifically for the Prince George’s County community. This three-part program utilizes a dynamic "Time In/Time Out" methodology to practice real-world scenario We will move beyond standard scripts to ensure every patient feels seen, safe, and respected from the waiting room to the exam room. By sharpening communication skills and addressing the unique needs of marginalized populations, we will directly improve our Patient Satisfaction Scores for "Respect and Courtesy" and strengthen our performance in Retention in HIV Medical Care. Join us as we transform professional etiquette into a powerful tool for health equity and clinical excellence.

 

The goals of this three part Customer Service role play series are to: