Maintaining a safe and supportive atmosphere is essential for both staff and patients. This educational session equips healthcare professionals with practical de-escalation techniques designed to prevent and manage challenging behaviors while fostering a culture of empathy, respect, and safety. Participants will learn to recognize early warning signs of agitation, and practice communication strategies that defuse tension and reduce the risk of escalation. By the end of the session, attendees will be better prepared to respond confidently and compassionately in difficult situations, ensuring a safer and more inclusive clinical environment for all.

Intended Audience

HIV Healthcare Team members

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