Description: This is a quarterly meeting with Kent/Sussex County Ryan White Case Managers. These meetings will be held to collaborate with one another in ways that help us live out our work.  We will set different agendas each meeting with educational topics related the Case Management for HIV population.

Educational Topic: Relationship-Centered Care: Responding to Emotions and Handling Difficult Conversations

This training will enable participants to discuss and explore the role of empathy in relationship-centered care.  We will identify missed opportunities to effectively respond to patients’ emotions during health care encounters and discuss communication techniques for handling difficult conversations with patients and caregivers.

Featured Speaker: Scott Thompson, MPH

Intended Audience

Kent/Sussex County Ryan White Case Managers

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