Health Educator, Rob Rodney received an email request for assistance from Stanley Cobbs,  MCM from practice transformation site 73010, Community Access Network in Lynchburg.   Stanley asked for assistance in brainstorming how to help get a client who is out of case management care and overdue for MCM assessment.  Stanley clarified that patient is still in medical care and being seen by medical provider, but has difficulty getting to CM appts.  Stanley asked if it was possible to do an assessment over the phone or if NMCM could do it during a home visit.  Rob reviewed CM Standards with Stanley reminding him the NMCMs can not complete the assessment and that it should be done in person as the patient needs to sign it.  Rob suggested MCM coordinate his schedule with medical provider to meet patient at next medical visit, Rob also suggested that MCM review the possibility of MCM doing home visit if agency allows.