The Joint Commission reports that as many as 70% of sentinel events identify communication issues as a root cause. In addition, breakdowns in communication between patients and physicians and patient dissatisfaction are key factors in more than 70% of malpractice claims, far exceeding medical negligence and quality of care as reasons leading patients to pursue litigation.

Target audience:

staff at Ryan White funded Holloway Community Program

Objectives:

1. Recognize psychological shadow and the emotional challenges it presents in crucial conversations with patients.

2.  Identify specific communicative strategies for supportive confrontation and supportive advice giving